Store Policy
Customer Care
At Real Grande Casa, we are committed to making the process of selecting and purchasing products as simple, comfortable, and transparent as possible. Our team supports clients throughout every stage of their project—from the initial consultation and product selection to delivery coordination and after-sales support.
We collaborate with leading European manufacturers of sanitary ware, ceramic tiles, furniture, lighting, parquet flooring, kitchens, and other interior products. This enables us to provide the best solutions for both residential and commercial projects of any scale.
If you have any questions regarding our products, availability, delivery times, custom orders, or the purchasing process, our specialists are always ready to assist you. We value our clients' trust and provide professional service, personalized attention, and prompt customer support.
You can contact us through the contact form on our website, by email, or by phone. We will be pleased to help bring your project to life, regardless of its size or complexity.
Privacy & Safety
At Real Grande Casa, we respect our customers' privacy and are committed to protecting their personal information. Any information you provide when placing an order, submitting a contact form, or communicating with our team is used solely for processing your requests, fulfilling orders, and improving our services.
We do not share your personal information with third parties, except when necessary to complete your order (such as delivery companies or secure payment providers) or when required by law.
All online payments are processed through secure payment gateways that comply with the latest security standards. Real Grande Casa does not store customers' credit or debit card information.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
By using our website, you agree to the terms of this Privacy Policy. If you have any questions regarding the processing of your personal data, please contact us via our website contact form or by email.
Wholesale Inquiries
Real Grande Casa welcomes cooperation with interior designers, architects, construction companies, developers, retailers, and trade professionals.
We offer an extensive portfolio of products from leading European manufacturers, including sanitary ware, ceramic tiles, furniture, kitchens, lighting, parquet flooring, doors, wardrobe systems, and other premium interior solutions.
Our partners benefit from:
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competitive wholesale pricing;
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tailored commercial terms;
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professional product and project support;
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assistance with complete project sourcing;
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international logistics and worldwide delivery.
If you are interested in becoming a partner or would like to receive a customized commercial offer, please contact us. We look forward to building a long-term and successful business relationship.
Payment Methods
For your convenience, Real Grande Casa offers several secure payment options:
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💳 Credit & Debit Cards (Visa, Mastercard)
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💻 PayPal
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🏦 Bank Transfer (SWIFT)
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₿ Bitcoin (BTC)
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₮ USDT (Tether)
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💼 Other payment methods upon request
We work with customers worldwide and will help you choose the most convenient and secure payment method based on your country and order.
Contact us, and we'll recommend the payment option that works best for you.